Heavy sigh...

This is why Mario should not be in charge of answering e-mails from customers:

Quote:

"We apologize in the delay to responding to you but we filling a tracer on your
package. We could not find any information on your order. The only
thing can you verify the shipping address to your order? We sincerely apologize for the inconvenience we have caused your order but please let us know if the shipping address was correct so we can finish investigating the destination of your package. Thanks for your patience we apologize for the inconveneince. We Customer Service"

Filling a tracer? Investigating the destination of his package?? Beyond the fact that this makes no sense ... this was an international shipment and we can't file a trace. All there was to tell the dude was "be patient."